Shipping, delivery & return
Delivery zones and costs
Fritz & Hammy’s delivers to the following countries:
- BE: 2,50 EUR (Mailbox Shipping, insurance not incl.) - 5,50 EUR (Regular Shipping with Track & Trace)
- NL: 6,95 EUR
- LUX: 10,95 EUR
- FR: 11,95 EUR
- DE: 8,95 EUR
- IT: 13,95 EUR
- ES: 16,50 EUR
- AT: 13,50 EUR
- SE: 15,95 EUR
- DK: 14,95 EUR
- FI: 16,95 EUR
- PT: 16 EUR
- GR: 23,50 EUR
- IRL: 14,95 EUR
- CZ: 23,50 EUR
- NO: 25,50 EUR
- LT: 15,95 EUR
We also deliver your orders around the rest of the world. To know the conditions, times and costs of delivery to a specific country not listed, please contact our Customer Services through [email protected].
During the Holidays our shipping partners charge a peak surcharge, this is why our shipping cost will be slightly higher in December.
Dispatching times
Depending on the goods we try to dispatch your order in 3-5 workdays. Our dog treats are freshly baked and therefore take some more time to dispatch. The same as for our handmade collars, bowties, leashes and bandana’s. They are handmade when ordered through our website to reduce our waist and ecological footprint.
Transport times
Transport times depend on the country of delivery and the transporter used. For delivery in Belgium you can count on a standard delivery time of +/- 48h. If you need express shipping or any info regarding the other countries please contact us through [email protected]
Delivery methods
Depending on the destination we use Bpost, PostNL and DPD. The charges are indicated to the Customer before the final validation of his order. Please note the customer is responsible for any kind of import taxes that might apply.
Return
You have 14 calendar days to return an order, calculated from the day following the delivery of the product. Once you have requested a return by sending an e-mail to [email protected], your returned package must reach us within 7 days.
Since we are a small independent business, return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches our office or store.
Postage costs will only be refunded if you have received a product that was not the product you ordered or if the product was damaged when you received it.
If the product you are returning satisfies all the conditions (in new condition, in its original packaging, unused, unworn and unwashed etc.), your choice of refund will be executed asap.